Requisition Number: 2022-013
Job Title: Associate Software QA Specialist
City: Columbia
State: MD

Associate Software QA Specialist

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Description/Job Summary

Berkshire Associates is a human resource consulting and technology firm that specializes in helping companies build their ideal, balanced workforce.  We are a recognized leader in Affirmative Action consulting, with additional initiatives in Diversity, Equity, and Inclusion, Compensation Services, Applicant Tracking, and Training.  Today, these innovative HR solutions have propelled us into position among the most sought-after providers in the industry.

We built Berkshire on service.  Service to our employees, service to our community, and service to our customers. We are family owned. Our employees, management, and ownership are in this business to make a difference, not only in the lives of our employees and their families, but to help our customers ensure that they are instituting best practices in employment and compliance. Berkshire offers a supportive work environment with fantastic benefits, along with remote work options. Berkshire makes a difference

Berkshire has an immediate opening for an Associate Quality Assurance Specialist. The individual in this position will participate in the quality assurance process through the testing and monitoring of Berkshire’s product line. This position is also responsible for providing product support for clients who use Berkshire’s proprietary commercial web based applications. Berkshire Associates provides an excellent benefits package and offers a supportive work environment that includes a 100% remote option.

Responsibilities/Duties

  1. Contributes to the quality assurance process for all of Berkshire’s commercial web based applications including, but not limited to:
    a. Submitting and reviewing tickets for identified defect
    b. Verifying submitted fixes have resolved the identified defect in development, test and production environments 
    c.Developing test steps and designing test data for testing and verifying the assigned tickets
    d.Performing other software testing tasks on new and updated releases of Berkshire’s commercial web based applications in order to ensure quality and secure releases to clients.
    e.Monitoring quality assurance levels and metrics to ensure compliance with Berkshire’s established standards.
  2. Supports internal and external clients of Berkshire’s proprietary commercial software applications via telephone and e-mail, providing technical assistance and product knowledge as necessary.  Provides on-call support during extended business hours.

Required Skills


  1.  Thorough knowledge of general computer operation required.
  2. Thorough knowledge of software testing principles and methods required.
  3. Thorough knowledge of the Windows platform.
  4. Working knowledge of using and administering applications over the web required.
  5. Strong knowledge of various web browsers, such as Edge, Firefox and Chrome required.  
  6. Working knowledge of browser dev tools.
  7. Strong analytical and problem- solving skills required.
  8. Must be self-motivated, task, detail and deadline oriented.
  9. Ability to communicate with tact and discretion required.
  10. Ability to communicate effectively, both written and verbal, required

Preferred Skills

  1. Quality Assurance experience
  2. Automation Testing experience
  3. Working knowledge of SQL Server system preferred.
  4. Working knowledge of Javascript, CSS and other browser based technologies preferred.

Required Experience

1 to 2 years of quality assurance experience or technical support experience required.  

Preferred Experience

Quality Assurance experience preferred.  

Preferred Education

Bachelor’s degree in information technology or a related field preferred.

Required Qualifications



Details

WHAT WE OFFER

  • Medical, Dental and Vision Insurance
  • Flexible Spending Accounts (Healthcare and Dependent Care)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Matched 401(k) Retirement Savings Plan, immediate vesting
  • Paid Time Off
  • Credit and Identity Theft Protection
  • Accident Insurance
Salary Range: $55,000 - $63,000
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We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@berkshireassociates.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.